Episode 8

Bringing in the guest experience with Jodi Bourne

Welcome to episode 8, in this episode I speak with my good friend and fifth-generation Texan, Jodi Bourne (no relation to Jason!). We delve into Jodi’s specialisations in the rental industry plus a quick peek into what Jodi will be delivering in the Direct Booking Success Summit in September.

Jodi helps busy and frustrated hosts build a badass vacation rental business that WOWS their guests and increases direct bookings. 

She works with vacation rental, glamping, and boutique property management companies to build rewarding and successful hospitality businesses, create curated guest experiences and market their properties off of online travel agent sites like Airbnb and VRBO. 

Plus Jodi’s an advocate for industry-wide professionalism, sustainable tourism and booking direct.

Topics discussed:

  • What made Jodi want to specialise in vacation rentals
  • When the guest experience starts
  • Building professionalism at the Vacation Rental Business School
  • The secret sauce of being successful on social media
  • Keeping away from shiny object syndrome and concentrate on what works for you
  • Authenticity in your marketing
  • What direct booking success means to Jodi



CONNECT WITH Jenn Boyles:

Website: https://directbookingsuccess.com

Facebook: https://www.facebook.com/directbookingsuccess

Instagram: https://www.instagram.com/directbookingsuccess

LinkedIn: https://www.linkedin.com/in/jennboyles


CONNECT WITH Jodi Bourne:

Website: https://jodibourne.com/

Facebook: https://www.facebook.com/HeyJodiBourne

Instagram: https://www.instagram.com/heyjodibourne

Linkedin:https://www.linkedin.com/in/jodibourne/


Join me at the virtual Direct Booking Success Summit (27-29 September 2022). Get on the waitlist – https://www.directbookingsuccesssummit.com


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About the Podcast

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Direct Booking Success Podcast
The podcast that helps vacation rental hosts get more direct bookings with less overwhelm, hosted by Jenn Boyles of Direct Booking Success.

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About your host

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Jenn Boyles

Founder of Direct Booking Success and host of the Direct Booking Success Podcast — the show for vacation rental hosts who are ready to say goodbye to OTA overwhelm and hello to more bookings on their own terms.

Inside each episode, you’ll find a mix of honest conversations with industry experts and solo sessions where Jenn shares the knowledge, strategies, and insights she’s gained from years in hospitality and marketing. Her goal? To make marketing feel good again... and to help hosts build a business that brings both guests and joy to their door.

With a background in design, marketing, and hands-on experience running vacation rentals, she knows what it’s like to juggle guest messages, family life, and the never-ending algorithm chase. This podcast is a place to take a breath, learn what actually works, and reconnect with why you started this business in the first place.

Tune in if you're ready for clear guidance, kind encouragement, and the occasional pep talk to keep you moving forward.